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Member of Greater Sebring. FL

POLICIES
Privacy
We collect information from you when you register on our site, place an order or fill out a form.
When ordering or registering on our site, as appropriate, you may be asked to enter your: name, e-mail address, mailing address, phone number or credit card information. You may, however, visit our site anonymously.
Google, as a third party vendor, uses cookies to serve ads on your site. Google's use of the DART cookie enables it to serve ads to your users based on their visit to your sites and other sites on the Internet. Users may opt out of the use of the DART cookie by visiting the Google ad and content network privacy policy..
What do we use your information for?
Any of the information we collect from you may be used in one of the following ways:
• To personalize your experience
(your information helps us to better respond to your individual needs)
• To improve our website
(we continually strive to improve our website offerings based on the information and feedback we receive from you)
• To improve customer service
(your information helps us to more effectively respond to your customer service requests and support needs)
• To process transactions
Your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of delivering the purchased product or service requested.
• To administer a contest, promotion, survey or other site feature
• To send periodic emails
The email address you provide for order processing, may be used to send you information and updates pertaining to your order, in addition to receiving occasional company news, updates, related product or service information, etc.Note: If at any time you would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email.
How do we protect your information?
We implement a variety of security measures to maintain the safety of your personal information when you place an order or access your personal information.
We offer the use of a secure server. All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our Payment gateway providers database only to be accessible by those authorized with special access rights to such systems, and are required to keep the information confidential.
After a transaction, your private information (credit cards, social security numbers, financials, etc.) will not be stored on our servers.
Do we use cookies?
Yes (Cookies are small files that a site or its service provider transfers to your computers hard drive through your Web browser (if you allow) that enables the sites or service providers systems to recognize your browser and capture and remember certain information
We use cookies to help us remember and process the items in your shopping cart, understand and save your preferences for future visits, keep track of advertisements and compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future. We may contract with third-party service providers to assist us in better understanding our site visitors. These service providers are not permitted to use the information collected on our behalf except to help us conduct and improve our business.
If you prefer, you can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies via your browser settings. Like most websites, if you turn your cookies off, some of our services may not function properly. However, you can still place orders over the telephone or by contacting customer service.
Do we disclose any information to outside parties?
We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.
Third party links
Occasionally, at our discretion, we may include or offer third party products or services on our website. These third party sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.
California Online Privacy Protection Act Compliance
Because we value your privacy we have taken the necessary precautions to be in compliance with the California Online Privacy Protection Act. We therefore will not distribute your personal information to outside parties without your consent.
As part of the California Online Privacy Protection Act, all users of our site may make any changes to their information at anytime by logging into their control panel and going to the 'Edit Profile' page.
Childrens Online Privacy Protection Act Compliance
We are in compliance with the requirements of COPPA (Childrens Online Privacy Protection Act), we do not collect any information from anyone under 13 years of age. Our website, products and services are all directed to people who are at least 13 years old or older.
Online Privacy Policy Only
This online privacy policy applies only to information collected through our website and not to information collected offline.
Terms and Conditions
Please also visit our Terms and Conditions section establishing the use, disclaimers, and limitations of liability governing the use of our website at http://personal security company.com
Your Consent
By using our site, you consent to our privacy policy.
Changes to our Privacy Policy
If we decide to change our privacy policy, we will post those changes on this page.
This policy was last modified on 12/28/2009
Contacting Us
If there are any questions regarding this privacy policy you may contact us using the information below.
http://www.personal security company.com
wabbatoy@comcast.net
Shipping
SHIPPING POLICYInternational Orders: Sorry NO international orders. We do not ship our products to countries outside the U.S. United States Orders: We will make every effort to see that your order arrives in a timely manner however, we are not responsible for the untimely or late arrival of your order. We have no control over USPS, UPS, FedEx or any other carrier used to deliver your packages. We ship via USPS Ground. If requested and for addtional fee we will ship UPS; UPS will not deliver to PO Boxes, APO or FPO addresses. Please provide a physical address for shipping. Thank you. US Shipping Orders: Standard Shipping unless otherwise specified. There are certain states and cities we are not allowed to ship pepper sprays and stun devices to. All United States orders are processed within 72 business hours and are shipped out within 48 hours via UPS Ground from our warehouses.* We ship via UPS Ground. UPS will not deliver to PO Boxes, APO or FPO addresses. Please provide a physical address for shipping. Thank you. *Once your order ships, you will receive a shipment confirmation via email, which will provide your tracking number and scheduled delivery date. We do not give away, sell, or rent your personal information including your email address to anyone. Our privacy policy is posted. If you have any questions regarding our shipping policies within the United States, please do not hesitate to contact us at http://personal security company.com.
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Return
RETURNS and EXCHANGES:
Please read ALL instructions regarding our return and exchange policies.
All sales are final. There are no refunds on products, exchanges only. We at Best Protection strive to offer our customers the best products at the best possible prices. Due to the nature of these products, returns will not be accepted unless the product is found to be defective.
Orders can not be cancelled after they have already shipped. We will make every effort to see that your order arrives in a timely manner however, we are not responsible for the untimely or late arrival of your order. We have no control over USPS, UPS, FedEx or any other carrier used to ship your order.
All returns must be authorized by Best Protection BEFORE the product(s) is returned. All products must be returned in the original packaging.
Videos/DVDs
- Since videos can be copied they can NOT be returned unless defective. Defective DVDs must be received by us before a replacement can be shipped out. Replacement DVDs will be for the same title as the returned defective DVD. NO EXCEPTIONS.
Pepper Sprays and Mace - All Pepper Sprays and Mace sprays may only be returned for a refund if it is unopened in the packaging. NO REFUNDS OR EXCHANGES WILL BE GIVEN ON OPENED PACKAGES OF NON-DEFECTIVE PEPPER SPRAYS OR MACE SPRAYS. If you receive a defective pepper spray or Mace Spray, we will exchange it for another. Once opened all sales are final on Pepper Spray and Mace Sprays unless defective.
Please send your return via UPS or FED EX since these methods are easily trackable. If you prefer to use US Mail, please insure the package and include delivery confirmation. It is the customers responsibility to make sure the return gets to Best Protection.
Non-Defective Items - ALL REQUESTS TO RETURN NON-DEFECTIVE PRODUCTS MUST BE MADE WITHIN A FIVE (5) DAY PERIOD AFTER THE CUSTOMER HAS RECEIVED THE PRODUCT(S) and APPROVED RETURNS MUST BE POSTMARKED WITHIN A (7) DAY PERIOD AFTER RECEIPT OF THE PRODUCT(S).
Exchanges - ALL REQUESTS TO EXCHANGE PRODUCTS MUST BE MADE WITHIN A FIVE (5) DAY PERIOD AFTER THE CUSTOMER HAS RECEIVED THE PRODUCT(S) and APPROVED EXCHANGES MUST BE POSTMARKED WITHIN A (7) DAY PERIOD AFTER RECEIPT OF THE PRODUCT(S). You must obtain an RMA# to make an exchange. You may exchange the product for any product and if the new product(s) cost more, you will be billed the difference or if the product(s) cost less than the exchanged item, you will be given store credit for the balance. We do not pay return shipping for a non-defective product exchange.
Defective Products - As with any type of product line, there will occasionally be an item that just doesn't work. Rest assured that if you receive a defective product, we will repair or replace it for you and you will NOT be charged for shipping it back to you. You have 15 DAYS to return a defective item from the actual delivery date. Best Protection will not ship out a replacement until we receive the defective one first. At which time we will inspect it for the defect, repair the item and return it, or replace it.
Upon receipt of a defective item, it will be carefully inspected and tested for a manufacturer's defect. If we find that it is not a manufacturer's defect but was damaged due to customer misuse, we will not accept the return. We will notify you that we will not accept the return, at which time you can request for us to discard it, or return it back to you at your cost for shipping.
IMPORTANT - You are responsible for the cost of shipping the defective item back to Best Protection. We absolutely WILL NOT under any circumstances reimburse for the cost of shipping to send a defective item back to our supplier. NO EXCEPTIONS.
Instructions for ALL Returns
If you wish to return your order please follow the following guidelines below. Failure to do so will result in your order being sent back to you.
(1) You MUST obtain approval from us to return your order for ANY reason. PERIOD.
ALL REQUESTS TO RETURN PRODUCTS MUST BE MADE WITHIN A FIVE (5) DAY PERIOD AFTER THE CUSTOMER HAS RECEIVED THE PRODUCT(S).
You must contact us by email at personal security company.com describing the reason for your return. Be sure to include your name, address, order number, order date, daytime telephone number, and the item you would like to return. We will contact you and provide you with the required Returned Merchandise Authorization number (RMA#).
(2) Your RMA# MUST be clearly written on the outside of the package.
Returns received without the RMA# written on the package will be refused and sent back to you. NOTICE: If you don't contact us for approval and just send your order back to us, we will refuse your return and send it back to you, NO EXCEPTIONS.
(3) You MUST also include a note inside the package explaining the problem.
Be sure to include your name and address. Returns received without a note will result in a longer processing time.
(4) All Returns for exchange must be postmarked within 7 days of delivery date.
All delivery dates are kept on file here at Best Protection. If you are unsure of your delivery date, put your tracking number that we emailed you into the tracking mechanism at www.ups.com and you can confirm it. Returns received after 7 days will be refused and sent back to you.
You are responsible for the cost of shipping the item back to Best Protection.
(5) Returned item(s) must be in resaleable condition.
All non-defective product(s) being returned must be received by us in resaleable condition with all original packaging, accessories and accompanying literature. In addition the item, packaging, accessories and accompanying literature must also be in the same condition it was when you received it or you WILL NOT be exchanged and your item will be sent back to you. If you lost something that goes with your order, you can not return it.
Shop securely and with confidence!
You can shop at www.personal security company with confidence. We have partnered with Authorize.Net , a leading payment gateway since 1996, to accept credit cards and electronic check payments safely and securely for our customers.
The Authorize.Net Payment Gateway manages the complex routing of sensitive customer information through the electronic check and credit card processing networks. See an online payments diagram to see how it works.
The company adheres to strict industry standards for payment processing, including:
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128-bit Secure Sockets Layer (SSL) technology for secure Internet Protocol (IP) transactions.
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Industry leading encryption hardware and software methods and security protocols to protect customer information.
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Compliance with the Payment Card Industry Data Security Standard (PCI DSS).
For additional information regarding the privacy of your sensitive cardholder data, please read the Authorize.Net Privacy Policy .
www.personal security company is registered with the Authorize.Net Verified Merchant Seal program.
Below are pepper spray laws and restrictions that we are aware of. You should check locally if you believe pepper sprays may be restricted in your area. 2 ounce pepper sprays, 4 ounce pepper sprays, Pepper Pens, Pepper Pager, Tri-Pack State Laws and Restrictions States Where Pepper Sprays are Restricted New York: New York residents may only purchase defense sprays from licensed Firearms Dealers or licensed Pharmacists in that state. Massachusetts: Massachusetts residents may only purchase defense sprays from licensed Firearms Dealers in that state. States Where Pepper Sprays Have Some Restrictions Michigan: OC Pepper spray can be no stronger then a 2% concentrate (Different companies can sell different concentrations.) CS is the only Tear Gas accepted and can be no larger then 35 grams per can. No combination spray allowed. Michigan approved pepper spray item numbers-80175,80176,80169,80127 Wisconsin: Tear gas is not permissible. By regulation, OC products with a maximum OC concentration of 10% and weight range of oleoresin of capsicum and inert ingredients of 15-60 grams are authorized. This is 1/2 oz. and 2 oz. spray. Further, the product cannot be camouflaged, and must have a safety feature designed to prevent accidental discharge. The units may not have an effective range of over 20 feet and must have an effective range of six feet. In addition there are certain labeling and packaging requirements: must state cannot sell to anyone under 18 and the phone number of the manufacturer has to be on the label. The units must also be sold in sealed tamper-proof packages. NOTE: Pepper Spray is legal in all 50 states, however a number of cities and states have restrictions on sizes, strengths, etc.. If you have a question, it is wise to check with you local city or state attorneys office. Defense sprays should only be purchased by those 18 years of age or older. The above list may not be totally accurate or complete andBest Protection accepts no responsibility for its accuracy or completeness.
(We cannot ship to these states. If an order is placed your order will be cancelled)![]()
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Stun Guns
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